Terms & Conditions

Who these terms are with

This website is operated by Nyaruka Co Haha Ltd ("we", "us"), trading publicly as UMUSIRIMUH, based in Kigali, Rwanda. It covers two services: HAAHA Fresh Market and UMUSARE Driver Services.

By placing an order or submitting a driver request, you accept these terms. If you do not accept them, please do not submit an order or request. How we handle your personal information is set out separately in our Privacy Policy.

Orders and requests are not contracts

This is the most important term on this page.

When you submit the form, you are making a request. It is recorded as pending. It is an invitation for us to serve you — not an accepted order, and not a binding agreement.

An agreement is formed only when one of our team confirms the details with you directly, on WhatsApp or by phone, including the final price and the time. Until that conversation happens:

• Nothing is reserved, allocated or dispatched for you
• The price shown on the site is an indication, not a fixed quote
• We may decline the request, or offer you different terms

We may decline any request without giving a reason — for example if goods are out of stock, no driver is free at that time, the destination is impractical, or the contact details do not work. If we decline, you owe us nothing.

Prices, availability and payment

Prices are shown in Rwandan Francs (RWF). We try to keep the site accurate, but prices and stock can change, and errors happen. The price that applies is the one we confirm with you in conversation, not necessarily the one displayed when you submitted the request. If the confirmed price is higher than what you saw, you are free to decline and pay nothing.

Payment is arranged directly with us when your order or trip is confirmed or delivered. We take no payment through this website.

HAAHA Fresh Market

HAAHA sells fresh fruit, vegetables and beverages. Because these are fresh goods:

• Weights, sizes and appearance vary naturally between items, and photographs are illustrative
• An item may be unavailable even though the site shows it, in which case we will offer you a substitute or drop it from the order
• Delivery arrangements, timing and any delivery charge are agreed with you during the confirmation conversation

Please check fresh goods on arrival. If something is not right, tell us on the day of delivery and we will replace it or credit you. For reasons of hygiene and safety, we cannot take back perishable goods that have been accepted and kept.

Your basket is held in your own browser, not on our servers. Clearing your browser data will empty it.

UMUSARE Driver Services

UMUSARE provides a driver in one of three categories: Standard, Protocol and Escort. Drivers are assigned manually, by our team, after speaking with you. There is no automatic matching and no live tracking on this site.

You agree that:

• The pickup location, destination, date and time you give us are accurate, and you will be ready at the agreed place and time
• A driver is assigned subject to availability — submitting a request does not reserve one
• Journey times are estimates. Traffic, weather, road conditions and events can delay a trip, and we are not responsible for delays outside our control
• You and your party will behave lawfully and safely, and will not ask a driver to break the law, exceed vehicle capacity, or carry prohibited goods
• A driver may end a trip where there is a genuine risk to safety, or where this clause is breached

Protocol and Escort bookings are arranged individually. Any specific requirement — language, dress, vehicle type, hours — must be agreed with us in advance and is not guaranteed simply because you noted it on the form.

Changing or cancelling

You can change or cancel a request at any time before it is confirmed, at no cost, by messaging or calling us on +250 780 426 899.

After confirmation, please tell us as early as you can. For driver bookings in particular, a late cancellation may mean we have already committed a driver and turned away other work; where that happens we may ask you to cover a reasonable charge, which we will always tell you about before applying it.

We may cancel a confirmed booking in genuinely exceptional circumstances — vehicle failure, illness, unsafe conditions. If we do, we will tell you as soon as possible and refund anything you have already paid for it.

Using this site properly

You agree not to submit false orders or requests, use someone else's name or phone number without permission, attempt to gain access to the administrator area, or interfere with the running of the site. We may refuse service to anyone who does.

The UMUSIRIMUH, HAAHA and UMUSARE names, logos, text and images on this site belong to Nyaruka Co Haha Ltd and may not be copied or used commercially without our written permission.

Our responsibility to you

We will provide our services with reasonable care and skill.

We are responsible for loss that is a foreseeable result of us breaking these terms. We are not responsible for losses that were not foreseeable, for loss of profit or business opportunity, or for failures caused by events outside our reasonable control — including traffic, weather, accidents, strikes, power or network failure, or the unavailability of WhatsApp or the mobile network.

Where we are liable, our total liability for any one order or booking is limited to the amount you paid for it.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot lawfully be limited under Rwandan law. Your statutory rights as a consumer are not affected by these terms.

If part of these terms doesn't hold

If any part of these terms is found to be unenforceable, the rest continues to apply. If we do not insist on a term straight away, that does not stop us from doing so later.

Changes to these terms

We may update these terms. The version that applies to your order is the one published when you submitted it. This version is dated 15 September 2026.

Governing law

These terms are governed by the laws of the Republic of Rwanda, and the courts of Rwanda have jurisdiction over any dispute. We would much rather resolve things by talking first — please contact us before taking any other step.

Questions

Reach us on WhatsApp at +250 780 426 899, by phone on +250 780 426 899, or through our Contact page.